CANCELLATIONS:
We gladly accept cancellations only within 1 hour after your purchase. Please contact us directly if you are having any issues.
RETURNS:
FOR ONLINE ORDERS**:
Valid for 14 days after purchase date. Refunds/Returns/Exchanges are unfortunately no longer valid, after 14 days since date of purchase.
*Note* All Personalized Items & Books are Final Sale.
FOR INSTORE PURCHASES**:
We only accept exchanges of equal or lesser value within 7 Days - Must provide receipt for Exchanges.
FOR PERSONALIZATIONS**:
We do not offer refunds, unless the item(s) has not yet been personalized and is CANCELLED prior from being SHIPPED out. Please contact us via phone/email and we will let you know if we are able to refund/cancel your order (THIS DOES NOT GUARANTEE CANCELLATION/REFUND). If the item(s) has already been shipped out, we cannot take it back as personalizations cannot be reversed.
If you are wanting to cancel your order, please contact us within 1 hour of your purchase for us to assist you and not personalize the item, as mentioned above, we cannot take back an item(s) that has already been personalized. We are always looking out for you, the customers, best needs! God Bless You :)
To be eligible for a return, your item must be damaged, unused or in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Materials with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and automatically be applied to your credit card or original method of payment, within a 7-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@simplyuncagedgifts.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@simplyuncagedgifts.com and send your item(s) to:
2300 N Rainbow Blvd
Ste 118
Las Vegas, Nevada 89108
Gifts
If the item(s) was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item(s) is received, a gift certificate will be mailed to you.
If the item(s) wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product(s), please ship to the following address:
2300 N Rainbow Blvd
Ste 118
Las Vegas, Nevada 89108
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.